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  • Mon - Fri, 9:00 AM - 5:00 PM

Instructions for Filing Claims

If you or your covered dependents have incurred medical expenses while insured, please follow these steps when filing a claim:

  1. Click here to download claim form.
  2. If you have other insurance, file your claim with the other carrier first. Keep copies of everything you send them, and copies of any Explanation of Benefits forms they send back to you.
  3. Next, fill out your claim form. Remember — one claim form must be completed for each illness or accident.
    • Answer all the questions on the claim form, giving complete information regarding your sickness or accident.
    • Attach all itemized bills, along with copies of any paperwork received from other insurance companies.
  4. Lastly, mail or fax the claim form with all itemized bills/referrals for prompt processing.
    • Mail To:
      First Student
      PO Box 809067
      Dallas, TX 75380-9067

If you have questions, call claims office: 1-800-505-4160 or
Insurance for Students, Inc: 1-800-356-1235.