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  • Mon - Fri, 9:00 AM - 5:00 PM

Instructions for Filing Claims

If you or your covered dependents have incurred medical expenses while insured, please follow these steps when filing a claim:

  1. Click here to download claim form.
  2. If you have other insurance, file your claim with the other carrier first. Keep copies of everything you send them, and copies of any Explanation of Benefits forms they send back to you.
  3. Next, fill out your claim form. Remember — one claim form must be completed for each illness or accident.
    • Answer questions 1 to 26 on the claim form, giving complete information regarding your sickness or accident.
      MAKE SURE YOU SIGN THE CLAIM FORM!
    • Attach all itemized bills, along with copies of any paperwork received from other insurance companies.
  4. Lastly, mail or fax the claim form with all itemized bills/referrals for prompt processing.
    • Mail To:
      AETNA Student Health
      P.O. Box 15708
      Boston, MA 02215-0014

If you have questions, call claims office: 1-888-295-4870 or
Insurance for Students, Inc: 1-800-356-1235.